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| | '''Common problems SD CARDS:''' |
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| | 1.Add game |
| | Retroid OS: you want to add your own game, please put it in the SD:\ Games \ download directory |
| | Android OS: You want to add your own game, please put it in the SD:\Roms\ corresponding game type |
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| Here is a board with answers to commonly asked questions about the RP2.
| | 2.Why does my SD card still have storage space, but it will prompt insufficient memory and fail to download? |
| | Because we downloaded it first and then installed it, it took twice as much space to complete, and we left some free space to keep it running |
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| == '''OTA Upgrades ''' ==
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| | '''Common battery problems:''' |
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| Q: Can I not upgrade OTA? The current version addresses my current needs.
| | 1. How long does it take for the battery to be fully charged? |
| It is recommended to upgrade. RP2 will be continuously optimized according to customer needs, and the optimized content will be updated via an OTA.
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| Q: How do I upgrade via OTA?
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| Open it up. Here's a detailed tutorial. https://drive.google.com/file/d/1qz3H2imk2peb4tHcqSLIGf7OdcVpHAdl/view?usp=sharing
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| Q: Can I uninstall Upgrade Repair APK?
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| Of course, Upgrade Repair APK will no longer be required when your system has the Upgrade APK.
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| Q: Can I use the original SD Card to install this file and switch to the 128 GB Internal Storage Card?
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| Yes, OTA download is stored on The SD Card, so you have to insert the SD Card, after the update, you can switch to your internal SD Card.
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| Q: When I select "Check Update", why does the signature verification fail?
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| Please contact your seller to confirm that your signature is activated.
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| Q: Why was my Android system emptied after I upgraded to 8.1/Lineage OS?
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| Before you upgrade, it's version 6.0, and the apps and data aren't compatible with Android 8.1/Lineage OS, so it will be cleared.
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| == '''Common SD Card Problems ''' ==
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| Q: How do I add games?
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| Retroid OS: Place your games in the SD:\Games\ directory. If you don't see your games after adding them, press the home button to enter the Settings, enter the Game Settings, select 'External Game Management', select your ROM type/file and press A to add it.
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| Android OS: Place them into your file directory like this: SD:\ROMs\corresponding game type.
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| Q: Why does my SD card still have storage space, but it will prompt that I have insufficient memory and fail to transfer files?
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| Because we downloaded files onto it first and installed them; it took twice as much space to complete, and we left some free space to keep it running properly.
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| Q: Why can't I see my SD Card when my RP2 is plugged into my computer?
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| To view the contents of the SD card, you need to remove the SD card and plug in an SD Card Reader to connect to your computer.
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| Q: I accidentally deleted my SD Card's files/formatted my SD Card; what do I do?
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| Copy this to your SD Card: https://drive.google.com/file/d/1Li1LR9Lc9-cMIFtM7UXWPB8oDDTPqtAi/view?usp=sharing
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| Q: Can I exchange the provided 32 GB SD Card for a larger one?
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| Of course, but please note that the largest card in our official testing is 128 GB. If you use a larger card, there may be some minor issues.
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| == ''' Common Battery Problems ''' ==
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| Q: How long does it take for the battery to be fully charged?
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| It takes 2.5 to 3 hours to fully charge. | | It takes 2.5 to 3 hours to fully charge. |
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| Q: I still can't turn on my handheld after charging it.
| | 2. I still couldn't turn on my handheld after charging it |
| After entering battery protection, the RP2 needs to be charged for 6-12 hours before being booted. Usually, the battery protection is caused by excessive battery exhaustion, but other external factors can cause it to enter this state. | | After entering the battery protection, the handheld game console needs to be charged for 6-12 hours before starting up. Usually, the battery protection is caused by excessive battery exhaustion, but other external factors cannot be excluded. |
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| Q: I just got my handheld, but the battery drains pretty fast.
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| Don't worry, the battery just isn’t calibrated yet. Just charge it completely and drain it a few times naturally.
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| Q: How long will my battery last when fully charged?
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| Retroid OS: About five hours.
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| Android OS: About three hours.
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| == '''Retroid OS''' ==
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| Q: Can I play my Retroid OS library on Android?
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| Retroid OS and Android are separate operating systems, so no.
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| Q: Can Retroid OS can be updated separately?
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| No! Android can't be updated separately either!
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| Q: Why can't I save my game(s)?
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| Not all games can be archived; if the archiving feature fails, it is most likely be related to that specific game.
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| Q: I suddenly can't get into the game market.
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| Check whether your SD Card is inserted correctly, whether your network is smooth, and restart the RP2. If you still can't solve your problem, please contact Retroid customer support.
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| Q: I didn't plug in my headphones; why is my device saying they're connected?
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| This is a small internal bug, but it will not affect normal use.
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| Q: How does the search function work? Why can't I find a certain game?
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| Certain games are searched by pinyin (Chinese) initials, while others are searched by keywords.
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| Q: I want to delete all of my games. What's the password to do so?
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| 55555555
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| == '''Android OS''' ==
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| Q: Will Android be upgraded to Android 9 or Android 10?
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| There will be no major operating system updates after 8.1., but 8.1 will continue to be optimized by the community/developers through official OTAs and CFW.
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| Q: Why do I have delay and lag?
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| Too many programs running in the background can cause lag, so close unnecessary apps in the app switcher.
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| Q: I didn't plug my headphones; why does my device say they're connected?
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| This is a small internal action, but will not affect normal use.
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| Q: Why do my emulators run so slowly? The Task Manager shows 50% CPU usage even when idle.
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| The process "android.process.media" might be indexing thumbnails and boxarts on the SD Card. You can prevent the indexing by adding an empty ".nomedia" file to the SD card.
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