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| Here is a board with answers to commonly asked questions about the RP2.
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| == '''OTA Upgrades ''' ==
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| Q: Can I not upgrade OTA? The current version addresses my current needs.
| | '''Common SD CARDS problems :''' |
| It is recommended to upgrade. RP2 will be continuously optimized according to customer needs, and the optimized content will be updated via an OTA.
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| Q: How do I upgrade via OTA?
| | 1.Add game |
| Open it up. Here's a detailed tutorial. https://drive.google.com/file/d/1qz3H2imk2peb4tHcqSLIGf7OdcVpHAdl/view?usp=sharing
| | Retroid OS: you want to add your own game, please put it in the SD:\ Games \ download directory. |
| | Android OS: You want to add your own game, please put it in the SD:\Roms\ corresponding game type. |
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| Q: Can I uninstall Upgrade Repair APK?
| | 2.Why does my SD card still have storage space, but it will prompt insufficient memory and fail to download? |
| Of course, Upgrade Repair APK will no longer be required when your system has the Upgrade APK.
| | Because we downloaded it first and then installed it, it took twice as much space to complete, and we left some free space to keep it running |
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| Q: Can I use the original SD Card to install this file and switch to the 128 GB Internal Storage Card?
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| Yes, OTA download is stored on The SD Card, so you have to insert the SD Card, after the update, you can switch to your internal SD Card.
| | '''Common battery problems:''' |
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| Q: When I select "Check Update", why does the signature verification fail?
| | 1. How long does it take for the battery to be fully charged? |
| Please contact your seller to confirm that your signature is activated.
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| Q: Why was my Android system emptied after I upgraded to 8.1/Lineage OS?
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| Before you upgrade, it's version 6.0, and the apps and data aren't compatible with Android 8.1/Lineage OS, so it will be cleared.
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| == '''Common SD Card Problems ''' ==
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| Q: How do I add games?
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| Retroid OS: Place your games in the SD:\Games\ directory. If you don't see your games after adding them, press the home button to enter the Settings, enter the Game Settings, select 'External Game Management', select your ROM type/file and press A to add it.
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| Android OS: Place them into your file directory like this: SD:\ROMs\corresponding game type.
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| Q: Why does my SD card still have storage space, but it will prompt that I have insufficient memory and fail to transfer files?
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| Because we downloaded files onto it first and installed them; it took twice as much space to complete, and we left some free space to keep it running properly.
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| Q: Why can't I see my SD Card when my RP2 is plugged into my computer?
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| To view the contents of the SD card, you need to remove the SD card and plug in an SD Card Reader to connect to your computer.
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| Q: I accidentally deleted my SD Card's files/formatted my SD Card; what do I do?
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| Copy this to your SD Card: https://drive.google.com/file/d/1Li1LR9Lc9-cMIFtM7UXWPB8oDDTPqtAi/view?usp=sharing
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| Q: Can I exchange the provided 32 GB SD Card for a larger one?
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| Of course, but please note that the largest card in our official testing is 128 GB. If you use a larger card, there may be some minor issues.
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| == ''' Common Battery Problems ''' ==
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| Q: How long does it take for the battery to be fully charged?
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| It takes 2.5 to 3 hours to fully charge. | | It takes 2.5 to 3 hours to fully charge. |
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| Q: I still can't turn on my handheld after charging it.
| | 2. I still couldn't turn on my handheld after charging it |
| After entering battery protection, the RP2 needs to be charged for 6-12 hours before being booted. Usually, the battery protection is caused by excessive battery exhaustion, but other external factors can cause it to enter this state. | | After entering the battery protection, the handheld game console needs to be charged for 6-12 hours before starting up. Usually, the battery protection is caused by excessive battery exhaustion, but other external factors cannot be excluded. |
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| Q: I just got my handheld, but the battery drains pretty fast.
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| Don't worry, the battery just isn’t calibrated yet. Just charge it completely and drain it a few times naturally.
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| Q: How long will my battery last when fully charged?
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| Retroid OS: About five hours.
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| Android OS: About three hours.
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| == '''Retroid OS''' ==
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| Q: Can I play my Retroid OS library on Android?
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| Retroid OS and Android are separate operating systems, so no.
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| Q: Can Retroid OS can be updated separately?
| | 3. I just got my handheld, but the battery drains pretty fast. |
| No! Android can't be updated separately either! | | New devices have that, battery isn’t calibrated yet.Just charge it completely and drain it a few times naturally. |
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| Q: Why can't I save my game(s)?
| | 4. How long will my battery last when fully charged? |
| Not all games can be archived; if the archiving feature fails, it is most likely be related to that specific game. | | Retroid OS: Five hours Or so / Android OS: Three hours Or so |
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| Q: I suddenly can't get into the game market.
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| Check whether your SD Card is inserted correctly, whether your network is smooth, and restart the RP2. If you still can't solve your problem, please contact Retroid customer support.
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| Q: I didn't plug in my headphones; why is my device saying they're connected?
| | '''Rotroid OS problems ''' |
| This is a small internal bug, but it will not affect normal use.
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| Q: How does the search function work? Why can't I find a certain game?
| | 1. I downloaded the game on Retroid. How do I find it on Android? |
| Certain games are searched by pinyin (Chinese) initials, while others are searched by keywords. | | No, Retroid and Android are separate systems, so you can't turn retroid downloaded games on Android. |
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| Q: I want to delete all of my games. What's the password to do so?
| | 2. Retroid OS can be updated separately? |
| 55555555 | | No!Android can't be updated separately either! |
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| == '''Android OS''' ==
| | 3. Why can't the game be saved? |
| | Not all games can be archived, if the archiving failure, may be related to the specific game. |
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| Q: Will Android be upgraded to Android 9 or Android 10?
| | 4. I suddenly couldn't get into the game market. |
| There will be no major operating system updates after 8.1., but 8.1 will continue to be optimized by the community/developers through official OTAs and CFW. | | Check whether the SD card is inserted correctly, whether the network is smooth, and restart the handheld device.If you still can't solve your problem, please ask the sales to solve it. |
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| Q: Why do I have delay and lag?
| | '''Android OS problems ''' |
| Too many programs running in the background can cause lag, so close unnecessary apps in the app switcher.
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| Q: I didn't plug my headphones; why does my device say they're connected?
| | 1.Will Android be upgraded to Android 9 or Android 10? |
| This is a small internal action, but will not affect normal use. | | There will be no operating system updates after RP2 update 8.1.But it will continue to optimize~ |
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| Q: Why do my emulators run so slowly? The Task Manager shows 50% CPU usage even when idle.
| | 2. Why do I have delays and delays? |
| The process "android.process.media" might be indexing thumbnails and boxarts on the SD Card. You can prevent the indexing by adding an empty ".nomedia" file to the SD card. | | Too many programs running in the background can cause machine delays, so close unused programs in time |
