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Here is a board with answers to commonly asked questions about the RP2.
==  '''OTA upgrade ''' ==


==  '''OTA Upgrades ''' ==
1.Can I not upgrade OTA? The current version addresses my current needs.
  It is recommended to upgrade. RP2 will be continuously optimized according to customer needs, and the optimized content will be updated on OTA ~


Q: Can I not upgrade OTA? The current version addresses my current needs.
2.How do I upgrade OTA?
It is recommended to upgrade. RP2 will be continuously optimized according to customer needs, and the optimized content will be updated via an OTA.
 
 
 
Q: How do I upgrade via OTA?
 
Open it up. Here's a detailed tutorial. https://drive.google.com/file/d/1qz3H2imk2peb4tHcqSLIGf7OdcVpHAdl/view?usp=sharing
 
Q: Can I uninstall Upgrade Repair APK?
Of course, Upgrade Repair APK will no longer be required when your system has the Upgrade APK.
 
Q: Can I use the original SD Card to install this file and switch to the 128 GB Internal Storage Card?
Yes, OTA download is stored on The SD Card, so you have to insert the SD Card, after the update, you can switch to your internal SD Card.
 
Q: When I select "Check Update", why does the signature verification fail?
Please contact your seller to confirm that your signature is activated.
 
Q: Why was my Android system emptied after I upgraded to 8.1/Lineage OS?
Before you upgrade, it's version 6.0, and the apps and data aren't compatible with Android 8.1/Lineage OS, so it will be cleared.


==  '''Common SD Card Problems ''' ==
==  '''Common SD Card Problems ''' ==


Q: How do I add games?
1.Add game
  Retroid OS: Place your games in the SD:\Games\ directory. If you don't see your games after adding them, press the home button to enter the Settings, enter the Game Settings, select 'External Game Management', select your ROM type/file and press A to add it.
  Retroid OS: you want to add your own game, please put it in the SD:\ Games \ download directory.(Or you can't find your ROMS in retroid OS list after inserting SD card, please don't worry, follow me: 1.Press the home button to enter the Settings;2. Choose to enter the game Settings;3. Select external game management;4. Select your ROM type and press A to add)
   Android OS: Place them into your file directory like this: SD:\ROMs\corresponding game type.
   Android OS: You want to add your own game, please put it in the SD:\Roms\ corresponding game type.


Q: Why does my SD card still have storage space, but it will prompt that I have insufficient memory and fail to transfer files?
2.Why does my SD card still have storage space, but it will prompt insufficient memory and fail to download?
   Because we downloaded files onto it first and installed them; it took twice as much space to complete, and we left some free space to keep it running properly.
   Because we downloaded it first and then installed it, it took twice as much space to complete, and we left some free space to keep it running


Q: Why can't I see my SD Card when my RP2 is plugged into my computer?
3.Why is my RP2 connected to my PC but I can't see the contents of my SD card?
   To view the contents of the SD card, you need to remove the SD card and plug in an SD Card Reader to connect to your computer.
   To view the contents of the SD card, you need to remove the SD card and plug in the card reader to connect to your computer.


Q: I accidentally deleted my SD Card's files/formatted my SD Card; what do I do?
4.SD card accidentally deleted/format SD card, causing the game can not run how to ?
   Copy this to your SD Card: https://drive.google.com/file/d/1Li1LR9Lc9-cMIFtM7UXWPB8oDDTPqtAi/view?usp=sharing
   Delete file by mistake/format SD card, empty SD card, copy the following file to SD card.
  Download: https://drive.google.com/file/d/1Li1LR9Lc9-cMIFtM7UXWPB8oDDTPqtAi/view?usp=sharing


Q: Can I exchange the provided 32 GB SD Card for a larger one?
5.Can I exchange it for a bigger SD card?
   Of course, but please note that the largest card in our official testing is 128 GB. If you use a larger card, there may be some minor issues.
   Of course, but the largest card in our official test is 128G. If you use a larger card, there may be some minor problems (PS: unpredictable).


== ''' Common Battery Problems ''' ==
== ''' Common Battery Problems ''' ==


Q: How long does it take for the battery to be fully charged?
1. How long does it take for the battery to be fully charged?
   It takes 2.5 to 3 hours to fully charge.
   It takes 2.5 to 3 hours to fully charge.


Q: I still can't turn on my handheld after charging it.
2. I still couldn't turn on my handheld after charging it
   After entering battery protection, the RP2 needs to be charged for 6-12 hours before being booted. Usually, the battery protection is caused by excessive battery exhaustion, but other external factors can cause it to enter this state.
   After entering the battery protection, the handheld game console needs to be charged for 6-12 hours before starting up. Usually, the battery protection is caused by excessive battery exhaustion, but other external factors cannot be excluded.
 
3. I just got my handheld, but the battery drains pretty fast.
  New devices have that, battery isn’t calibrated yet.Just charge it completely and drain it a few times naturally.


Q: I just got my handheld, but the battery drains pretty fast.
4. How long will my battery last when fully charged?
   Don't worry, the battery just isn’t calibrated yet. Just charge it completely and drain it a few times naturally.
   Retroid OS: Five hours Or so    /    Android OS: Three hours Or so


Q: How long will my battery last when fully charged?
  Retroid OS: About five hours.
  Android OS: About three hours.


== '''Retroid OS''' ==
== '''Retroid OS problems ''' ==


Q: Can I play my Retroid OS library on Android?
1. Retroid OS the game.Can  open it on Android OS?
   Retroid OS and Android are separate operating systems, so no.
   Retroid and Android are separate systems, so you can't play Retroid on Android.


Q: Can Retroid OS can be updated separately?
2. Retroid OS can be updated separately?
   No! Android can't be updated separately either!
   No!Android can't be updated separately either!


Q: Why can't I save my game(s)?
3. Why can't the game be saved?
   Not all games can be archived; if the archiving feature fails, it is most likely be related to that specific game.
   Not all games can be archived, if the archiving failure, may be related to the specific game.


Q: I suddenly can't get into the game market.
4. I suddenly couldn't get into the game market.
   Check whether your SD Card is inserted correctly, whether your network is smooth, and restart the RP2. If you still can't solve your problem, please contact Retroid customer support.
   Check whether the SD card is inserted correctly, whether the network is smooth, and restart the handheld device.If you still can't solve your problem, please ask the sales to solve it.


Q: I didn't plug in my headphones; why is my device saying they're connected?
5.I didn't plug in the earphone, Why displays the logo of the plugged in earphone?
   This is a small internal bug, but it will not affect normal use.
   This is a small internal action, but will not affect normal use.


Q: How does the search function work? Why can't I find a certain game?
6.How does the search function work? Why can't I find the game?
   Certain games are searched by pinyin (Chinese) initials, while others are searched by keywords.
   Except Chinese is searched by pinyin initials, other are searched by word.


Q: I want to delete all of my games. What's the password to do so?
7.I want to delete all the games. What's the password?
   55555555
   password:55555555


== '''Android OS''' ==
== '''Android OS problems ''' ==


Q: Will Android be upgraded to Android 9 or Android 10?
1.Will Android be upgraded to Android 9 or Android 10?
   There will be no major operating system updates after 8.1., but 8.1 will continue to be optimized by the community/developers through official OTAs and CFW.
   There will be no operating system updates after RP2 update 8.1.But it will continue to optimize~


Q: Why do I have delay and lag?
2. Why do I have delays and delays?
   Too many programs running in the background can cause lag, so close unnecessary apps in the app switcher.
   Too many programs running in the background can cause machine delays, so close unused programs in time


Q: I didn't plug my headphones; why does my device say they're connected?
3. I didn't plug in the earphone, Why displays the logo of the plugged in earphone?
   This is a small internal action, but will not affect normal use.
   This is a small internal action, but will not affect normal use.
Q: Why do my emulators run so slowly? The Task Manager shows 50% CPU usage even when idle.
  The process "android.process.media" might be indexing thumbnails and boxarts on the SD Card. You can prevent the indexing by adding an empty ".nomedia" file to the SD card.
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